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June 17, 2020

New Podcast: Take Steps Today for a Smooth Hurricane Claim Process Tomorrow

Hurricane season is here. Are you fully prepared by having the right insurance? Do you have a home inventory to go along with your policy? Did you know that a detailed written, photographic, or video inventory of your belongings is the most effective way to plan for a claim?

Elizabeth Gulick

Elizabeth Gulick, VP of Claims Operations – USAA

This week’s Strong Homes, Safe Families! expert guest is Elizabeth Gulick, Vice President of Claims Operations for USAA and member of the FLASH Board of Directors. Elizabeth shares her experience on the best way to create a home insurance inventory and much more. She highlights consumer protection safeguards to follow as you’re going through the repair and rebuilding process, and many critical steps to ensure you’re ready should it happen ever again.

With Elizabeth’s excellent insights and our newest checklist (click here), you can ensure any future claims run smoothly. When you do, you will be on your way to #HurricaneStrong.

Topics:

  • After thirty-plus years responding to disasters (1:40), what is it like after a catastrophe strikes? (2:55)
  • Recover, Rebuild, Resolve: Understanding USAA’s commitment to resilience (4:25)
  • How does the insurance claim process work? (7:19)
  • What are some tips for choosing a contractor? (9:31)
  • What is a home inventory, and why is it critical? (11:14)
  • What are the five steps to help prepare for a claim? (11:38)
  • Now that the claim is complete, what do I do next? (15:56)

Click here to listen to this week’s Strong Homes, Safe Families! podcast episode, and don’t forget to subscribe, rate, share, and provide a review on iTunes. You can learn more about insurance and mitigation by downloading A Homeowners Insurance Guide to Natural Disasters or emailing your questions to info@flash.org today.

Just in case you missed our previous Strong Homes, Safe Families! episodes:

  1. #HurricaneStrong and the 2020 Season feat. National Hurricane Center Director Ken Graham
  2. The Scoop on Hurricane Shutters feat. Tim Robinson, Managing Partner of Global Protection Products and President of the International Hurricane Protection Association
  3. Skills + Supplies Today = Safety and Survival Tomorrow feat. Sean Reilly, District Manager for Lowe’s along North and South Carolina coast-between Myrtle Beach and Morehead City
  4. #HurricaneStrong Home Hacks that Save Time and Money feat. Bill Ferimer, Lowe’s Store Manager in Wilmington, North Carolina
  5. Have an Insurance Checkup and Make Your Policy #HurricaneStrong feat. Amanda Chase, State Farm Insurance Agent in Winter Park, Florida
June 12, 2020

New Podcast: Have an Insurance Checkup and Make Your Policy #HurricaneStrong

Are you in the dark about what your insurance policy will provide after a hurricane? Did you know that you may have coverage for food that spoils when the power fails even if your home isn’t damaged? Moreover, did you know that food spoilage coverage is often deductible-free?

Are you aware that a special, separate policy is required to cover flood? Did you know that flood policies have a 30-day waiting period? Will your coverage limits provide enough to repair and rebuild if your home is damaged?

These are the kinds of questions that you can answer during an annual insurance checkup to keep your policy current and keep you in the know before hurricanes strike.

Amanda Chase

Amanda Chase, State Farm Agent

This week’s Strong Homes, Safe Families! podcast interview and checklist (click here) focus on the insurance checkup or annual review—your way to make your policy #HurricaneStrong. My expert guest for this podcast is Amanda Chase, a State Farm insurance agent in Winter Park, Florida.

Topics Include:

  • Financial Security: Having the resources to repair and recover from hurricanes
  • Insurance Checkup: Review policies, obtain advice on coverage and updates
  • Hurricane Deductibles: How they work, when they kick in
  • Understand Exclusions and Eliminate Surprises: What a policy pays for (and doesn’t)
  • Capitalize on Building Codes: Save money on insurance with discounts for good building practices, safety features and more
  • Consumer Survey and COVID-19: More ready to get prepared to shelter at home safely
  • Power Outage Coverage: Reimbursement for loss of use and food spoilage
  • Control Uncontrollables: Know answers to questions to not fear the unknown

Click here to listen to this week’s Strong Homes, Safe Families! podcast episode, and don’t forget to subscribe, rate, share, and provide a review on iTunes. Learn more about insurance and mitigation by downloading A Homeowners Insurance Guide to Natural Disasters or emailing your question to info@flash.org.

November 15, 2016

Louisiana Leaders Weaken Flood Protection, Placing Cost on Homeowners and Taxpayers Alike

istock_000021502009_doubleI was honored to serve on the Louisiana Uniform Building Code Task Force that led to creation of the first statewide residential building code more than ten years ago. And, along with our many partners, we support state leaders and the Louisiana State Uniform Construction Code Council (LSUCCC) for creating a system to foster adoption and enforcement of current building codes to ensure the safety and welfare of the citizens of Louisiana.

Unfortunately, it appears that the LSUCCC is on the cusp of a policy decision today that will undermine the effectiveness of that very system created in the wake of Hurricane Katrina. The LSUCCC is one vote away from adopting the 2015 International Residential Code (IRC), amended to remove the minimum one foot of elevated space (or freeboard) in special flood hazard areas. As you might imagine, the state famous as “Bayou Country” has an abundance of low-lying, special flood hazard areas.

Freeboard is the term handed down from nautical engineering where it describes the distance between the deck of a ship and the waterline. The higher the freeboard, the more protected the vessel is from taking on water. The same applies to buildings and homes. Freeboard provides a critical measure of safety and financial protection through extra height in elevation to keep floodwaters shy of the doorstep and out of a home.

Keeping just a few inches of water away is beneficial as it can prevent thousands of dollars of damage to floor finishes, electrical wiring, contents, and more. Two inches of water typically causes $21,000 in damage, and four inches will cost an average of $29,650.

The economic benefit of freeboard is proven, and was demonstrated during the East Baton Rouge flooding in August of this year. According to HUD data, approximately 24,000 of the substantially-damaged homes in that event experienced water less than one foot. This means that the one-foot freeboard requirement would have spared those families and prevented the catastrophic financial losses, disruption, and long-term recovery woes that continue today.

Another financial benefit of freeboard is that elevated structures receive annual flood insurance premium discounts with or without flooding activity. These savings add up over time and offset the initial, additional cost of construction. Further, the only cost-effective time to elevate is during new construction. Elevation after the fact is expensive, and sometimes impossible.

Ironically, it appears that Louisiana building officials are not opposed to freeboard, yet they support this weakening amendment because they prefer local control over a statewide code requirement. But the track record of local control is problematic. Only 33 jurisdictions of the 350 flood hazard jurisdictions in Louisiana have adopted the one-foot requirement. This means that only 10 percent of local officials have put these protections in place—leaving 90 percent of Louisiana residents unnecessarily at risk.

Despite our many partners’ efforts to articulate the overwhelming benefits of this logical, financially-advantageous practice, the LSUCCC seems determined to simultaneously weaken and update their most current residential code. When they do, they will not only deny Louisiana citizens essential safety and proven financial benefits, they will abandon the most effective and responsible disaster resilience action within their control.

By doing so, they are placing the financial burden on taxpayers when the inevitable floods return to Louisiana—a leadership low-point in a low-lying state.

March 4, 2015

The Latest Addition to Our Resilience Heroes Ranks: Max Mayfield—battle-tested weather-safety warrior, and 2015 Weatherperson of the Year

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I thought that writing a post about Max Mayfield would be straightforward because I’ve had the privilege of working with him as a FLASH Leadership Partner for more than 15 years. But in the course of preparing to celebrate him as 2015 National Weatherperson of the Year, I realized that there is so much to say about Max that it is difficult in a short narrative like this.

A Tweet about him might go something like this:

Max Mayfield. Jimmy Stewart/John Wayne mash-up. Kind, principled, yet unwavering. Soft spoken lifesaver of millions. #proven

That’s the short version. Let me also add what is indisputably in the record.

Max is a model husband, father, grandfather, and scientist. During his seven years as National Hurricane Center (NHC) Director, he saved millions of lives by combining his caring, trusted voice with excellent forecasting. His leadership helped guide those in harm’s way, especially during the unprecedented 2004 and 2005 hurricane seasons with dangerous and devastating hurricanes like Charley and Katrina. Think lighthouse in a storm. That is Max.

He is revered by his friends and colleagues as a kind, consummate professional, generous mentor, and steadfast advocate for those in the meteorology profession, as well as the profession itself. Many lined up to provide tributes for his recognition as the 2015 National Weatherperson of the Year, including leaders like Former Governor Jeb Bush who worked closely with Max throughout those tough seasons and Governor Mary Fallin from his home state of Oklahoma.

You can view a video highlight reel from the evening here where former CNN Miami Bureau Chief John Zarrella characterized Max’s legacy in modern terms, “How many of you have a Jeopardy question about you? How many have your own App?” (He is now a Hurricane Specialist at WPLG-10 Miami and they have an app called the “Max Tracker”. It has nearly 98,000 downloads. Impressive!)

Here’s how he’s made a difference in the disaster-safety and resilience movement worldwide.

Max was the first NHC Director to formally join us in 2004 to support our cause of protecting families and homes through more resilient building codes and practices. His trusted voice was a game changer for us. He went beyond his traditional role of predicting hurricanes, and used his high profile to advance the idea that property protection isn’t the sole responsibility of government or insurers. He helped leaders and families understand that they can and should make decisions to achieve safety and protect homes simultaneously.

He has supported many of our most important projects, including the Blueprint for Safety, Tale of Two Homes: Hurricane Charley, our Disney experience StormStruck: A Tale of Two Homes, and our own weather app FLASH Wx Alerts. He contributes to our policy forums and annual conferences; has co-published with us on topics like flood safety and much, much more. His presence injects credibility and draws high-value support for the cause.

I am sure you can see why we have selected Max Mayfield as the 2015 National Weatherperson of the Year. He was the clear choice, and can now add our recognition to a list of dozens, including ABC Television Network’s “Person of the Week”; Government Communicator of the Year by the National Association of Government Communicators (NAGC); Presidential Rank Award for Meritorious Service and countless more listed here.

So Max, we look forward to continuing our work with you as we advocate for storm safety and structure resiliency—a cause for which you sounded one of the earliest and loudest trumpets. Meanwhile, please accept our heartfelt congratulations and know that we are #evergrateful.

February 6, 2015

Making the Link: Stronger Flood Building Standards Required for Federal Funds

On January 30, 2015, the President took a major step to increasing the flood resilience in this country by establishing a Federal Flood Risk Management Standard, which ties federal dollars to stronger flood construction standards. The concept is simple: if federal funds are spent, they should be invested in structures built to last and withstand flooding.

FEMA reports that approximately 85% of disaster declarations are due to flooding, and according to the White House, between 1980 and 2013, the U.S. incurred in excess of $260 billion in flood-related damages.

And the costs are increasing. Congressional hearing testimony by Chad Berginnis, Executive Director of the Association of State Floodplain Managers, cited that flood losses have increased to average $10 billion per year.

But what parts of the country are at risk? Coastal areas seem to be the obvious answer. And more than 50 percent of Americans live or work in coastal counties.

But it’s not just coastal areas that should be flood ready and flood smart. Flooding affects the entire country.

While the Federal government insures structures for flood risk, some portion of damage incurred during flood events is not covered by insurance, and is then passed onto taxpayers. According to Congressional hearing testimony, insurance coverage from natural disaster losses is typically less than 20 percent of the total loss, and since 1983, the U.S. has spent nearly $1 trillion dollars on disaster recovery and rebuilding.

So what does this new flood standard require?

The standard requires the elevation of new buildings, roads, and other infrastructure, in and around floodplains, that are built or substantially repaired with Federal funding.

There are several ways to determine the required elevation: (1) build using “a climate-informed science approach that uses the best-available, actionable hydrologic and hydraulic data and methods that integrate current and future changes in flooding based on climate science”; (2) elevate by adding 2 feet to the base flood elevation for non-critical structures or 3 feet for critical structures; or (3) construct to the 500-year flood elevation.

Increasing freeboard, or the elevation of a structure above the base flood elevation, can result in drastic savings in the form of lessening property damage, as well as insurance discounts. The 2008 Supplement to the 2006 Evaluation of the National Flood Insurance Program’s Building Standards validated the 2006 publication’s general hypothesis of freeboard’s benefits to homeowners and communities. This report provides information regarding NFIP premiums and construction costs as they correlate to different amounts of freeboard.

Dedicated professionals in Federal agencies have been working together over the past year to develop these standards to increase our country’s resilience to flood-related disaster.

Leadership in mitigation is when people champion the cause of stopping the devastation and destruction that so many have experienced from countless disasters. Powerful voices and action are vital, because despite the many scientific advances in meteorological prediction and building science that have taught us repeatedly that we can reduce property damage by how we build, there is a phenomena of cognitive dissonance (as explained well by our friend Margaret Davidson) in which many homeowners still say, “it won’t happen to me, so I don’t need to take action”.

This specific act of leadership will make the link between money to recover, to more resilient construction that may in turn not need future recovery funds. This is a big step on the path to resilience.

We applaud the President for his leadership on this critical issue.

To learn more about the new federal flood standard and implementation guidelines (currently available for public comment), visit: whitehouse.gov.

August 11, 2014

Live from the National Hurricane Center – Tackling the Prep Paradox

If everything goes as planned, I’ll be at the National Hurricane Center in Miami tomorrow for a Satellite Media Tour with Director Dr. Rick Knabb. We’ll connect live with television, radio and online reporters, editors, correspondents and anchors through satellite link-ups. And they will, in turn, remind their audiences about the need to get ready now for flooding, high winds, hurricanes, and storm surge. We’ll be starting our 20 or so interviews before sunrise, including several segments with The Weather Channel. The “Tour” will last for about four hours.

We use media tours when the weather is quiet as they are a good way to get the public’s attention, but tomorrow should be even more effective because of the recent active tropical weather. Storms like BERTHA, ISELLE, and JULIO get the public’s attention because they showcase a pattern that plays out the same way each time. Those in the expected strike zone, (last week it was Hawaii), join in the frenzied, last-minute rush to the grocery and hardware stores to secure basic necessities while the rest of the world watches to see if they get hit by the hurricane.

This is the paradox that those of us in the disaster safety movement live with: we enjoy people’s rapt attention when storms brew, but often the public focus comes just as the window closes on the opportunity to mitigate storm effects. By the time they believe it can happen to them, it’s often too late to act on beneficial protections like flood insurance.

Somehow, many still don’t realize that nearly all homeowners insurance excludes flood damage, and that flood insurance must be in place 30 days before an incident. Even with our modern hurricane forecasting skills, we do not get a month of lead time before a specific landfall.

I’ve been thinking about this ongoing contradiction. Having people’s attention during a storm or impending disaster can save lives if they heed our program messages such as “Turn Around, Don’t Drown.” However, if they only focus on disaster preparation when trouble is impending, they are likely to suffer unnecessarily.

We know this because for more than three decades, in storm after storm, people have shared their regrets with us after the fact. They regret that lack of planning caused fear and stress for their kids. They regret scrambling for scarce supplies because of procrastination. As they clean up their water-logged homes, they regret that they missed out on simple home protection preps like boarding up, caulking windows, cleaning gutters, trimming overhanging limbs or even changing water runoff patterns in the yard.

They remember for years about how miserable it was to endure a power outage without basics like ice, water, or even peanut butter and jelly, never mind a generator or adequate fuel to run it. And they are surprised and frustrated when they lose power even though they were well outside the storm-impacted area. These regrets are compounded with health and welfare problems when the power goes out in extreme heat like Miami after Hurricane Andrew or winter cold like the Northeast after Superstorm Sandy.

We will never miss an opportunity to leverage the public’s attention with safety and prevention messages when we battle complacency directly ahead of a hurricane. But while the weather is peaceful, we will “tour” via satellite hoping to inspire and quoting Ben Franklin along the way, “By failing to prepare, you are preparing to fail.”