Podcast: Hurricane Andrew – A “Boots on the Ground” Story

Thirty years ago this week, I was busy planning to travel as part of an insurance catastrophe response team. We were trained and ready to go, but I never expected my deployment to become an 18-month assignment to South Florida.

 I wasn’t alone. Few were truly ready for the enormity of Hurricane Andrew and the Category Five winds that caused total devastation to nearly 50,000 homes and damage to 108,000 more. The deadly storm disrupted and redirected life for so many. For my part, it forever established my passion for helping people survive and become resilient in the face of disasters by building our homes right the first time.

Please join me and John Zarrella, former CNN correspondent, as we reflect on Hurricane Andrew that struck on August 24, 1992. It’s been thirty years. What was it like on the ground? What has changed? Are we stronger today? What is the unfinished business of our movement?

 

 


Thirty years ago, Andrew roared ashore after decades of low hurricane activity leaving South Florida residents unprepared and in shock as they coped with the devastating effects. The storm killed and injured many and caused damage to thousands of homes and businesses. Hurricane Andrew revealed weaknesses in critical community functions and inspired modernization of how we prepare for and respond to disasters from nearly all aspects, including communications, emergency management, insurance, telecommunications, utility provision, weather forecasting technology, and more.

One of the most significant impacts is how it caused us to rethink how we build our homes in the face of hurricanes. Today, we emphasize better building codes with standards derived from enhanced engineering research. We strive for more consistent code enforcement. These two goals caused the genesis of our organization, Federal Alliance for Safe Homes, Inc. (FLASH), with the mission of strengthening homes and safeguarding families from disasters of all kinds.

Much has changed and improved in the last 30 years, especially technology and tools, but critical work remains. Enjoy this discussion with two veterans of one of the costliest natural disasters in U.S. history and learn how you can join us to ensure we’re ready for the inevitable storms ahead.

Topics Include:

  • John’s background in news and personal Hurricane Andrew experience as a lifelong resident of Miami (2:39)
  • Leslie’s role and Hurricane Andrew experience as part of the insurance industry catastrophe response (6:07)
  • Theater of Operations – Conditions on the Ground (7:23)
    • Reporting Challenges: difficulties delivering coverage from the field (7:47)
    • Adjusting Thousands of Insurance Claims: what’s different today (12:24)
    • Lessons Learned: emergency management system (25:45)
    • FLASH Creation: building code advocates (30:06)
    • Communication Technology: then and now, barriers and solutions (32:43)
    • Track Forecasting: the ability to know what to expect (35:24)
  • What is the “Unfinished” Business of the Disaster Safety Movement (37:25)
    • Lessons learned post-disaster (38:00)
    • Building codes (38:14)
    • Public acceptance (40:37)

I hope you enjoy this podcast episode and don’t forget to subscribe, rate, share, and provide a review on iTunes. Don’t miss these helpful resources and links too:

John Zarrella

Leslie Chapman-Henderson

Federal Alliance for Safe Homes (FLASH)

#HurricaneStrong

Homeowner’s Insurance Guide

InspectToProtect.org

FEMA Building Codes Strategy

Tale of Two Homes

Buyer’s Guide to Resilient Homes

New Podcast: Ending the Season #HurricaneStrong, a Conversation with Dr. Rick Knabb

The 2020 Atlantic hurricane season is over today, and what a season it was. The record-setting, six-month period delivered 30 named storms, topping the previous 2005 record of 28.

Dr. Rick Knabb

It is only fitting that my guest this week for Strong Homes, Safe Families! is Dr. Rick Knabb, the On-Air Hurricane Expert and Tropical Program Manager for The Weather Channel, one of our longtime resilience champions, and 2017 National Weatherperson of the Year. 

Our interview features the National Hurricane Resilience Initiative#HurricaneStrong, including how his passion helped inspire the effort and how he teamed up with FLASH to co-create it.

We cover a range of topics, including do’s and don’ts, when it comes to hurricane safety, resilience, building codes, and plans for the future of hurricane season public outreach. Dr. Rick Knabb’s contributions to the cause of hurricane resilience are immeasurable. When you listen to this podcast, you will experience the authentic passion he brings to our cause.   

  • Catching the Hurricane Bug: Rick’s passion for the weather – a combination of scientific interest and rational fear (1:16)
  • Live and Learn: Do’s and don’ts before, during, and after hurricanes (1:40)
  • Real-World Resilience: Never enough to talk about the weather; we have to do something (3:45)
  • The Five Pillars of #HurricaneStrong: Personal Safety, Family Preparedness, Financial Security, Damage Prevention, and Community Service (7:06) 
  • Life Essentials: First Aid kits, water, non-perishable foods, and medications (10:38)
  • Insurance Check-up: Think and plan or lack of resources may lead to financial ruin (12:08) (Take Steps Today for a Smooth Hurricane Claim Process Tomorrow and Have an Insurance Checkup and Make Your Policy #HurricaneStrong)
  • Reality Check: The limitations of government assistance make a case for adequate  homeowner’s and flood coverage (13:29)
  • Building Codes: Beyond aesthetics, what’s behind the walls of your business and home? (14:47)
  • Community Connection: The most rewarding part of #HurricaneStrong is helping those less fortunate before, during, and after storms (20:13)
  • The #HurricaneStrong Pose: Messaging must be educational, entertaining, and engaging for kids, too (25:11)
  • What’s the future of #HurricaneStrong? (29:48)

Click here to listen to this week’s Strong Homes, Safe Families! podcast episode, and don’t forget to subscribe, rate, share, and provide a review on iTunes. Don’t miss these helpful resources and links too:

Just in case you missed our previous Strong Homes, Safe Families! episodes:

  1. #HurricaneStrong and the 2020 Season feat. National Hurricane Center Director Ken Graham
  2. The Scoop on Hurricane Shutters feat. Tim Robinson, Managing Partner of Global Protection Products and President of the International Hurricane Protection Association
  3. Skills + Supplies Today = Safety and Survival Tomorrow feat. Sean Reilly, District Manager for Lowe’s along North and South Carolina coast-between Myrtle Beach and Morehead City
  4. #HurricaneStrong Home Hacks that Save Time and Money feat. Bill Ferimer, Lowe’s Store Manager in Wilmington, North Carolina
  5. Have an Insurance Checkup and Make Your Policy #HurricaneStrong feat. Amanda Chase, State Farm Insurance Agent in Winter Park, Florida
  6. Take Steps Today for a Smooth Hurricane Claim Process Tomorrow feat. Elizabeth Gulick, VP of Claims Operations for USAA
  7. Dr. Anne Cope on Science That Makes Us #HurricaneStrong feat. Anne Cope, Ph.D., PE, Chief Engineer at the Insurance Institute for Business and Home Safety (IBHS)
  8. Ready, Set, ShakeOut! Feat. Mark Benthien, Director of Communication, Education and Outreach at the Southern California Earthquake Center (SCEC)

New Podcast: Dr. Anne Cope on Science That Makes Us #HurricaneStrong

Have you ever heard that closing your doors can limit damage in a windstorm? Do you know how many bathtubs worth of wind-driven water comes through an unprotected roof? Can you explain why something as innocuous as a soffit is relevant to the fate of your home? And, by the way, what exactly is a soffit?

If you want answers to these questions and more, this is the podcast for you.

Anne-Cope

Dr. Anne Cope, Chief Engineer, IBHS

My guest this week for Strong Homes, Safe Families! is Anne Cope, Ph.D., PE, Chief Engineer at the Insurance Institute for Business and Home Safety (IBHS). Anne is a member of the FLASH Technical Advisory Council, fellow UF Gator, and a great friend. We cover a lot of topics in this recording from science to policy and policy to practice, and I am sure you will find her engaging style not only enjoyable but insightful too.

This information is part of our effort to demystify the basics of a #HurricaneStrong home, so you and your family are ready when the next threat comes. Check out some topic highlights and timecodes below, but I recommend that you hit play, sit back, and enjoy!

  • How a passion for science created a professional journey. (0:54)
  • The importance of garage doors. (4:16)
  • Surprise! Research shows how shutting doors will limit damage. (5:28)
  • After ten years, what’s on tap at the IBHS lab? (7:41)
  • Ninety-percent of the time, significant house damage begins with garage door failure. (9:52)
  • Soffits: What do we need to know about the roof’s Achilles heel? (13:30)
  • Tech Tools and Toys: Practical use of drones to detect problems. (17:31)
  • Public Policy: Building codes, resilience, and the sealed roof deck. (19:37)
  • Water Intrusion: How much water can a hurricane push through your roof? Hint: we’re talking in terms of bathtubs. (20:15)
  • Natural Disaster Research, Reports, and Risk Communication: Find the findings and shine a light on them. (23:41)

Combined IBHS Lab and Fan Image

Click here to listen to this week’s Strong Homes, Safe Families! podcast episode, and don’t forget to subscribe, rate, share, and provide a review on iTunes. Don’t miss these helpful resources and links too:

Dr. Anne Cope – Biography (Here)
The IBHS Lab (Here)
Research on value of shutting doors (Here)
Research on garage doors (Here)
Roof Strengthening Checklist (Here)
Soffit Strengthening Checklist (Here)
Protecting Openings – Shutter Types/Cost Checklist (Here)

Just in case you missed our previous Strong Homes, Safe Families! episodes:

  1. #HurricaneStrong and the 2020 Season feat. National Hurricane Center Director Ken Graham
  2. The Scoop on Hurricane Shutters feat. Tim Robinson, Managing Partner of Global Protection Products and President of the International Hurricane Protection Association
  3. Skills + Supplies Today = Safety and Survival Tomorrow feat. Sean Reilly, District Manager for Lowe’s along North and South Carolina coast-between Myrtle Beach and Morehead City
  4. #HurricaneStrong Home Hacks that Save Time and Money feat. Bill Ferimer, Lowe’s Store Manager in Wilmington, North Carolina
  5. Have an Insurance Checkup and Make Your Policy #HurricaneStrong feat. Amanda Chase, State Farm Insurance Agent in Winter Park, Florida
  6. Take Steps Today for a Smooth Hurricane Claim Process Tomorrow feat. Elizabeth Gulick, VP of Claims Operations for USAA

New Podcast: Take Steps Today for a Smooth Hurricane Claim Process Tomorrow

Hurricane season is here. Are you fully prepared by having the right insurance? Do you have a home inventory to go along with your policy? Did you know that a detailed written, photographic, or video inventory of your belongings is the most effective way to plan for a claim?

Elizabeth Gulick

Elizabeth Gulick, VP of Claims Operations – USAA

This week’s Strong Homes, Safe Families! expert guest is Elizabeth Gulick, Vice President of Claims Operations for USAA and member of the FLASH Board of Directors. Elizabeth shares her experience on the best way to create a home insurance inventory and much more. She highlights consumer protection safeguards to follow as you’re going through the repair and rebuilding process, and many critical steps to ensure you’re ready should it happen ever again.

With Elizabeth’s excellent insights and our newest checklist (click here), you can ensure any future claims run smoothly. When you do, you will be on your way to #HurricaneStrong.

Topics:

  • After thirty-plus years responding to disasters (1:40), what is it like after a catastrophe strikes? (2:55)
  • Recover, Rebuild, Resolve: Understanding USAA’s commitment to resilience (4:25)
  • How does the insurance claim process work? (7:19)
  • What are some tips for choosing a contractor? (9:31)
  • What is a home inventory, and why is it critical? (11:14)
  • What are the five steps to help prepare for a claim? (11:38)
  • Now that the claim is complete, what do I do next? (15:56)

Click here to listen to this week’s Strong Homes, Safe Families! podcast episode, and don’t forget to subscribe, rate, share, and provide a review on iTunes. You can learn more about insurance and mitigation by downloading A Homeowners Insurance Guide to Natural Disasters or emailing your questions to info@flash.org today.

Just in case you missed our previous Strong Homes, Safe Families! episodes:

  1. #HurricaneStrong and the 2020 Season feat. National Hurricane Center Director Ken Graham
  2. The Scoop on Hurricane Shutters feat. Tim Robinson, Managing Partner of Global Protection Products and President of the International Hurricane Protection Association
  3. Skills + Supplies Today = Safety and Survival Tomorrow feat. Sean Reilly, District Manager for Lowe’s along North and South Carolina coast-between Myrtle Beach and Morehead City
  4. #HurricaneStrong Home Hacks that Save Time and Money feat. Bill Ferimer, Lowe’s Store Manager in Wilmington, North Carolina
  5. Have an Insurance Checkup and Make Your Policy #HurricaneStrong feat. Amanda Chase, State Farm Insurance Agent in Winter Park, Florida

New Podcast: Have an Insurance Checkup and Make Your Policy #HurricaneStrong

Are you in the dark about what your insurance policy will provide after a hurricane? Did you know that you may have coverage for food that spoils when the power fails even if your home isn’t damaged? Moreover, did you know that food spoilage coverage is often deductible-free?

Are you aware that a special, separate policy is required to cover flood? Did you know that flood policies have a 30-day waiting period? Will your coverage limits provide enough to repair and rebuild if your home is damaged?

These are the kinds of questions that you can answer during an annual insurance checkup to keep your policy current and keep you in the know before hurricanes strike.

Amanda Chase

Amanda Chase, State Farm Agent

This week’s Strong Homes, Safe Families! podcast interview and checklist (click here) focus on the insurance checkup or annual review—your way to make your policy #HurricaneStrong. My expert guest for this podcast is Amanda Chase, a State Farm insurance agent in Winter Park, Florida.

Topics Include:

  • Financial Security: Having the resources to repair and recover from hurricanes
  • Insurance Checkup: Review policies, obtain advice on coverage and updates
  • Hurricane Deductibles: How they work, when they kick in
  • Understand Exclusions and Eliminate Surprises: What a policy pays for (and doesn’t)
  • Capitalize on Building Codes: Save money on insurance with discounts for good building practices, safety features and more
  • Consumer Survey and COVID-19: More ready to get prepared to shelter at home safely
  • Power Outage Coverage: Reimbursement for loss of use and food spoilage
  • Control Uncontrollables: Know answers to questions to not fear the unknown

Click here to listen to this week’s Strong Homes, Safe Families! podcast episode, and don’t forget to subscribe, rate, share, and provide a review on iTunes. Learn more about insurance and mitigation by downloading A Homeowners Insurance Guide to Natural Disasters or emailing your question to info@flash.org.

New Podcast: #HurricaneStrong Home Hacks that Save Time and Money

Strengthening our homes for hurricane season to ensure damage prevention is more important than ever this year due to COVID-19 and the potential need for social distancing.

This week’s Strong Homes, Safe Families! podcast, checklists (click here), and feature video (click here) provide information about affordable ways to get your home #HurricaneStrong, so you and your family are ready for the already-busy season.

6-6-20 Soffits Fan Graphic Twitter V2

My guest expert for this podcast discussion is Bill Ferimer, Lowe’s Store Manager in Wilmington, North Carolina. This 15-minute discussion will get you well on your way.

 

Bill Ferimer

Bill Ferimer, Store Manager – Lowe’s

Topics Include:

  • Resilience: How to remain #HurricaneStrong, and bounce back from natural disasters
  • Damage Prevention – Steps to weather the wind and water:
    • Roof: Use caulking inside the attic for added strength
    • Soffits: Use caulking to ensure that soffits stay in place when it matters most
    • Openings: Use hurricane shutters to protect doors and windows
  • Timing: Prepare for hurricanes now and take strengthening your home seriously
  • #HurricaneStrong Survey: Increased intent to prepare
  • Projectiles: Around the yard, remove or anchor items such as swing sets to prevent damage
  • Gutters and Downspouts: Clean, clear, and functioning properly to direct water flow
  • Prep Kits: Must-haves include gutter tools, tarps, nails, hammers, ladders, buckets, chainsaws, and necessary accessories
  • Sandbags: Redirect stormwater and debris away from your home

How to Clean Gutters Image

Click here to listen to this week’s Strong Homes, Safe Families! podcast episode, and don’t forget to subscribe, rate, share, and provide a review on iTunes.

New Podcast: Skills + Supplies Today = Safety and Survival Tomorrow

What’s in your hurricane supply kit? Do you have what you need to make repairs after a storm? Can you safely operate a generator? How about a chainsaw?

5-27-20 Disaster Supply Checklist Graphic Final

This week’s podcast with checklists (click here) and videos provides the refresher you need to make sure you are #HurricaneStrong and ready for the June 1 start of hurricane season. My guest expert for this discussion on episode three of Strong Homes, Safe Families! is Sean Reilly, District Manager for Lowe’s along North and South Carolina coasts⁠—between Myrtle Beach and Morehead City. In this interview, Sean talks about the importance of individual and family preparedness by having adequate disaster know-how, supplies, and equipment.

Sean Reilly

Sean Reilly, District Manager – Lowe’s

Topics Include:

  • Front and Center: Sean’s fair share of storm experiences and hurricane challenges
  • Store Environment: Hurricane watches and potential for landfall sets the mood
  • People and Preparation: Lowe’s guides customers, associates, and communities
  • Think Outside the Box/Kit: People tend to forget other essentials, including a home battery phone charger, extra gasoline, and charcoal or propane to cook food
  • Sentimental Storage: Save pictures, videos, and documentation in waterproof areas
  • Equipment: Know how to safely use portable generators, chainsaws, and other tools

Generator with ButtonChainsaw with button

 

 

 

Please click here to listen to this week’s episode.

For those of you in Florida, don’t forget the Florida Disaster Preparedness Sales Tax Holiday is Friday, May 29 through Thursday, June 4, so it’s a great time to save on your supplies. If you’re stocking up at Lowe’s, look for the #HurricaneStrong signs in the store or visit www.HurricaneStrong.org to learn more.  

5-27-20 Lowe's Signage

 

New Podcast: The Scoop on Hurricane Shutters

Capture

Before Mother Nature heads your way, are you prepared for hurricane season? My guest for Episode Two on Strong Homes, Safe Families! is Tim Robinson, managing partner of Global Protection Products and president of the International Hurricane Protection Association. In this interview Tim tells us everything you need to know to choose the right hurricane shutters for your home.

Topics Include:

  • About Tim: Firefighter, businessman, and philanthropist
  • Opening Protection: Windows, glass doors, and older openings
  • Code/Testing Requirements: Change is inevitable when building impact-rated products
  • Two Test Types: Wind cycle and impact resistance to approve products
  • Options: What are they? How are they mounted? How much do they cost?
  • Galvanized steel vs. aluminum panel
  • Clear or polycarbonate storm panel
  • Fabric panel
  • Accordion shutter
  • Roll-up shutter
  • Hinged-colonial or Bahama shutter
  • ROI: Insurance savings and discounts
  • Lessons Learned: No matter what shutter system is selected, maintain it regularly

Please click here to listen to this week’s episode and don’t miss our new Hurricane Shutter Comparison Checklist (click here).

Tim RobinsonTim Robinson, Managing Partner – Global Protection Products 

New Podcast: NHC Director Ken Graham – Getting #HurricaneStrong Ahead of the 2020 Season

Ken Graham
Ken Graham, Director – National Hurricane Center

Are you prepared to protect your family and home before hurricane season hits? Will you be able to bounce back swiftly? My guest this week on Strong Homes, Safe Families! is Ken Graham from the National Hurricane Center in Miami, and he shares plenty of insights about how to stay safe.

Ken and I talk about the science, public policy, and practice of being better prepared for hurricanes, including a discussion of COVID-19. Please click here to listen to this week’s episode.

Topics Include:

  • Rising Water Evacuation: Why and when Ken decided to become a meteorologist
  • Disaster Resilience: Bouncing back to recover quickly from a hurricane is possible
  • Science: Meteorological breakthrough with track forecast and ability to narrow errors
  • Public Policy: Best practices to be resilient by knowing when and where to evacuate
  • Practice: Risk communication, perception, decision-making, and other human factors
  • Tech Tools: People flee storms, but hurricane hunters use technology to collect data
  • Preparation: Positive impact due to COVID-19 pandemic

“Little wiggles in the forecast matter. Everyone listening needs to understand that a 20- or 40-mile wiggle can make the difference to someone on the ground experiencing a foot of storm surge or maybe ten of feet storm surge.” – Ken Graham

LCH and Ken Graham

National Weather Service New Orleans/Baton Rouge team members, Ken Graham, and Leslie Chapman-Henderson strike the #HurricaneStrong “Pose”

It’s Time to Take a Modern Approach to Building in Tornado-Prone Areas

With the recent violent weather outbreak this weekend causing more tornado deaths in one weekend than the yearlong 2016 total, I am once again raising the issue of better building in tornado zones. First published in 2013, the Dual-Objective-Based Tornado Design Philosophy, defies traditional assertions that there is nothing you can affordably build to withstand tornadoes. Those rebuilding in the aftermath of the devastating storms have affordable options to protect their homes and families from future events.

This revolutionary engineering design concept emerged after Tuscaloosa, Joplin, and Moore tornado investigations. Adding $1 per square foot to the cost of construction to improve structural performance for property protection and incorporating tornado safe rooms for essential life safety can alter the pattern of death and destruction we continue to suffer. This weekend’s tragedy is more evidence that it is time to embrace a better way of building.

As noted in our paper, “Building Codes: The Foundation for Resilience” the American Society of Civil Engineers (ASCE), Federal Emergency Management Agency (FEMA) Building Science engineers, and leading academic researchers have called for a way of building to meet the challenge of saving lives while also preserving property in the face of tornado outbreaks.

The research-informed effort comes in response to field investigations that documented a pattern of disproportionate structure collapse in tornado outbreaks. They point out how even small design changes can make a difference, and they have developed guidelines to estimate the tornado-induced loads. This will provide reasonable targets for designers to use in their future work. Homes built to these newer, research-informed guidelines will have the advantage of better wall bracing, improved roof tie-downs, and overall stronger connections.

According to the newly released January 21-22 Southeastern U.S. Tornado Outbreak Report, published by the Wind Hazard Damage Assessment Group (WHDAG) of the University of Florida, the widespread catastrophic failures are not of themselves failures of engineering, but they are the inevitable result of policies that ignore tornado loads from minimum building design standards. It will be up to the populations in our communities (neighborhoods, towns, states) to decide whether to follow the lead of Moore, OK and implement tornado-resilient building codes in the future.

Dr. David O. Prevatt, Associate Professor of the University of Florida, Department of Civil and Coastal Engineering states, “If we can put a man on the moon, we can keep a roof on a house, and our research demonstrates it is possible to design and build houses that protect people and structures from deadly winds. Techniques developed and implemented in Florida that have reduced hurricane losses can be applied and used in houses to also reduce tornado losses.”

This approach is buoyed by the finding by the National Climatic Data Center (NCDC) that 95 percent of tornado damage occurs at EF-3 and below. Accordingly, the Dual-Objective-Based Tornado Design Philosophy enhanced practices can bring material increases in home strength. Moreover, since 90 percent of all tornadoes never exceed EF-2 with winds of up to 135 mph, wind-resistant building practices can dramatically improve building performance in nearly every tornado event.

This is possibly one of the most important breakthroughs in high-wind design during the past two decades, as it offers an affordable innovation that can potentially improve life safety and economic well-being for millions of residents throughout the U.S.

Homes are a long-term investment. Eighty percent of our homes are more than 20 years old, and most of them will be around for at least another 30 years. Therefore, it’s important not only for individual families to make careful choices now as they rebuild, but each community must acknowledge its responsibility to rebuild in a resilient way.